Frequently Asked Questions

Am I locked into my coffee Subscription?

No, of course not. You can cancel at anytime directly from your customer portal. We’d be much happier if you stayed so if you need help or want to make changes please contact us and we will do all we can to help.

Is postage included in the price?

Postage is included in the price of our 'Monthly Box' and 'Gift Subscriptions' only. The shipping service used is Royal Mail 1st Class Tracked service and you should receive it within 1-2 days after despatch.

Am I in control? Can I make changes to my subscription without calling you?

Yes, you can. Our recurring customers can log in via their own “Customer Portal” where they have full control. Gift customers will need to contact us direct or send an email to to arrange for any changes to be made.

What is the difference between a Gift Subscription and a Recurring Subscription?

A gift subscription is prepaid i.e. you pay for the entire subscription upfront either 3, 6 or 12 months. You then choose who you would like this to go to and fill in the recipients details in the shipping address option. You will be given the option to gift wrap and add a message during the checkout process. You are also able to select the date that you want to subscription to start on. We despatch the coffee once per month on the anniversary date of the start of the subscription. The coffee that will be sent is the 'Roastery’s Choice' coffee, meaning the recipient will receive a different bag of coffee each month. Please refer to our Gift Subscription FAQs for further details. A recurring subscription is a pay as you go subscription to either our Traditional or Discovery Roastery's Choice or both. Your credit card is charged each time a bag of coffee is despatched. You can choose how many bags of the Traditional or Discovery subscription you want to receive in each delivery. You are also able to make other changes to your subscription from your personal “Customer Portal”.

How often do you change the ‘Roastery's Choice” coffee?

The coffee is changed each calendar month, if you select a delivery rate more frequently than this, then you may periodically receive delivery of the same coffee. If you order more than one bag at a time then they will be the same coffee.